Help Section - Achievam

1. Getting Started

*What is Achievam?
Achievam is an online platform designed to provide educational content, including mock test series, results tracking, and personalized learning experiences for students, teachers, and schools.

How do I create an account?
To create an account on Achievam, follow these steps:
1. Go to the Sign Up page.
2. Enter your details (Name, Email, Mobile Number).
3. Choose a strong password.
4. Click on Sign Up to create your account.

How do I log in?
After signing up, you can log in by entering your registered email address and password on the Login page. You may also log in using your mobile number for added convenience.

2. Using Test Series

How do I enroll in a test series?
To enroll in a test series:
1. Go to the Test Series section.
2. Browse through the available mock tests.
3. Select the test series you wish to enroll in.
4. Follow the prompts to complete the registration or purchase process.

Can I access test results?
Yes, after completing a test series, you can view your performance results. To view your results:
1. Navigate to the My Results section.
2. Select the test series to view detailed analytics and feedback.

How do I track my progress?
Achievam provides progress tracking based on your test performance. You can view your progress through:
1. Test scores and rankings.
2. Detailed reports and insights on strengths and areas of improvement.

3. Managing Account and Profile

How do I update my profile details?
To update your profile:
1. Go to your Profile page.
2. Click on the Edit button to modify personal information, such as your name, email, or contact details.
3. Save changes to update your profile.

How can I change my password?
To change your password:
1. Go to the Account Settings page.
2. Click on Change Password.
3. Enter your current password, then choose a new password and confirm it.
4. Click Save to update your password.

4. Payment and Coin Wallet

How do I top up my Coin Wallet?
To add coins to your wallet:
1. Navigate to your Coin Wallet page.
2. Click on Top-Up.
3. Select your payment method and follow the steps to complete the transaction.

Can I get a refund for Coin Wallet top-ups?
Refunds for Coin Wallet transactions are subject to the payment gateway's policies. For refund-related inquiries, please refer to our Refund Policy.

5. Support and Troubleshooting

I’m facing issues with the platform. What should I do?
If you're experiencing problems:
1. Visit our Troubleshooting Guide to check common issues and solutions.
2. Check our FAQ section for answers to common questions.

How do I get in touch with support?
If your issue is not resolved by the Help section, please contact us via the Contact Us page. You can reach us by:
- **Email: support@achievam.com
- **Phone: +1-800-123-4567
- **Live Chat: Available 24/7

6. Frequently Asked Questions (FAQs)

How do I reset my password?
If you forget your password, you can reset it by clicking on the Forgot Password link on the login page. Enter your registered email address to receive a reset link.

Can I access tests on mobile?
Yes, Achievam is fully optimized for both mobile and web platforms. You can take tests and access results on your smartphone or tablet.

Are hard copies of materials available?*
Some schools or institutions may offer hard copy content for certain test series. Check with your school or institution for availability and pricing.